If HP OEM you are supposed to return to place of purchase for refund or exchange. If that is not feasible you could call hp directly and try to return to them for replacement. Other option would be to move the chip from the old toner to the new to see if it comes to ready. If it does, then order a set of chips at the link below. If it does not work with the chip from the old cartridge, then it has other issues.
