LaserJet 3100 C3946A USBF021323 Mfg October 13 1999
History/Primary use
Has not fed from multi-page bin for years. Single feed OK for my purposes. Not used for fax or printing from computer. Primary use scan and copy.
Malfunction
Replaced empty toner cartridge. First scan and copy effort resulted in paper jam at copy stage with part of page still in feed tray (do not remember if used single or multi bin to feed). Pulled page back out with normal resistance (no tear or corners missing). First 1/3 of page came out folded over second 1/3. Toner deposited as expected on first 1/3 and on 1 inch of second 1/3. Toner condition dry dust, not heated. Deposited toner sharp and distinct as original scan. Next effort at scan and copy. Inserted single sheet in single sheet bin at “Paper Bin Is Empty Please Add Paper” instruction. This resulted in “Printer Paper Jam Check Paper Path” message when paper inserted. Can see no paper pieces inside. Restarted by holding “Stop/Clear” button. Also powered off by disconnecting cord for several minutes and reconnecting. Same “Jam” message when paper inserted. Reinserted previous (almost empty) cartridge with same “insert paper and jam” message results. Also tried both restart methods with this previous cartridge.
I would appreciate any advice that may resolve this problem.
Larry Strayhorn
lstrayho@email.unc.edu