Hi, thanks for replying. If I place the 8.5x11 paper in the envelope tray it does the initial grab then I print(from Notepad) and rollers make a sound but the paper does not move then the orange light comes on. I would think it's the pickup roller problem but when I hit either button the paper feeds trough fine but just not printed. I also noted the orange light blinks after it fails to suck in the paper. Then if I hit the green button the paper feed through unprinted and the orange light stays blinking. Then if I hit green button again the page prints from the bottom tray.
I replaced what I thought was the pickup roller about 2000 pages ago, last year. It's gray and the rubber part is not round but oblong. Is there another pickup roller in this printer? After replacing, the main tray feeds fine.
Thanks