Hello all,
I need some assistance with a very persistent and frustrating issue trying to get driver software packages for our LaserJet M375nw & M475dn to install correctly. We are running Windows 7 Pro x64 on HP 8300 desktop PCs.
We have these printers printing properly via our print server and the proper .inf driver but need the ability to scan to the PC. I would like to install the HP-provided software packages (which include the Scan driver & utility) but am running into the error below.
"A problem occurred while preparing to install software to your system. Please restart your computer, and run this installer again. If the problem persists, please check the product support web site for your product."
I get this error at 80% in the "preparing to install" process. I am using the latest drivers from the website for each of these models (which actually use the same package). I have tried both the Full and Basic driver package with the same results.
We have these printers installed via a static IP on the Network, not USB. I am trying to install as a Local Administrator. UAC is disabled. The PC is fully updated and doesn't have much in the way of custom software. It has SCCM client, MS SQL Native Client, Google Earth, Adobe, Trend Micro AV, OnBase, Office 2007 and Chrome installed.
Here are some of the things I've tried w/o success:
- Tried installing with latest drivers from HP website
Ran all Windows updates
Ran the Scrubber uninstaller provided in the package / Running "uninstall" executable from HP software
Disabled all non-MS startup programs/services in msconfig, disabled Antivirus, rebooted, tried to again
Restarting computer (many, many times between different troubleshooting steps)
Tried disabling "Smart Install" (though I think this only applies to USB connections)
Checked print spooler - it indeed is started/running properly
- Uninstalled all HP-branded software
Can any of you offer some help please? I'm not sure what to try next.
Some other posts I've looked at w/ no success are:
- http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-CM1410-Series-install-error/td-p/3960480/page/2
- http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02018709
- http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=4208157&spf_p.tpst=kbDocDisplay&spf_p.prp_kbDocDisplay=wsrp-navigationalState%3DdocId%253Demr_na-c03123997-9%257CdocLocale%253D%257CcalledBy%253D&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
- http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/laserjet-pro-200-error/td-p/2702269
- http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/laserjet-pro-400-color-MFP-m475dw-scanner-stopped-working-in/td-p/3109875
Thank you!!!