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Re: I accidentally deleted my printer (Laser Jet P2015dn) from the network

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Hi Sherry,

 

 I am a HP Employee.

I have faced  the same issue a few days back and I wolud like to suggest a few steps that you could perform in order to resolve this issue.

 

Step 1 : Please click on Start button on your TASK bar.  Select the RUN application.

Step 2:  Type Services.msc in the run application.

Step 3: In the Services window, locate the serivice named as " Print Spooler". Select this Serice and click on the 

                stop option on the top left corner of the window.

Step 4: Once again open the run application, and now type " spool ".  When the spool window opens, open the folder           named as " Printers". Select all the files in this folder and delete them.

 

Step 5 : Now please open the services.msc (Step 2) , and select the Print Spooler service , and  Restart the Service.

 

Step 6 : Go to devices and Printers , and delete the Printer.  After deleting, please select any other printer that is installed, when selected the Print Server Properties tab will be seen on the tool bar.

 

Step 7:  Click on the Print Server Properties, Select the Drivers Tab, and select and remove the P2015 Driver.

 

Step 8: Please Download the Pcl 6 Driver from the Link Given Below :

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=1845561&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4062%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

 

Step 9: Reinstall the Software.

 

These Steps should help you in resolving this Issue.

 

Regards,

 

 

 

 


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