I have never removed that complete assembly so hard for me to tell you what may be wrong. I only removed the one motor and the cage to gain access to the solenoid. First thing you want to do is lift up on the L arm like it shows in figure 5-39 and then make sure you can move the toners around. If you can not then you need to see what is preventing the carousel from turning. Also as the instructions mentioned make sure you did not pinch any wires when putting it back.
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