Hello, I am assuming this is an MFP version of this machine? If that is the case, first I would try reseatting the connecters from the scanner on the board, with the machine off mind you, after that I would try a component test to see if you can determine if the scanner is working or not, worst case you may have to replace the scanner control board. But again that would be worst case, first try reseatting connecters to the scanner control board.
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