One of our users had an HP Color LaserJet CP2025dn printer. The symptom is that it says there is a jam after printing a couple of pages of a multipage document but there is no jam. If you press the OK button it prints another page then says there is a jam. If you continue you can eventually print the document.
I figure since the firmware datecode is 20100512 I would try updating the firmware. We have several of these printers and all of them have similar symptoms so I was hoping that if I could fix one of them I could fix them all using the same procedure.
I downloaded firmware update file CP2020_Series_FW_Update-20140702.exe from the HP website and ran it on my Windows 8.1 Enterprise x64 computer. The updateder said success when finished with the smiley face but the firmware datecode remains at 20100512 according to the Self Test / Configuration report printed from the front panel controls.
Any help would be appreciated.
Thanks,
Don