Re: Laserjet 500 Color M551 error "13.b2.d2 jam in tray 2"

Hello,

For troubleshooting a 13.B2.D2 jam, perform the following:

1. Ensure the paper tray guides are set to the correct size
2. Ensure that all of the rollers are seated and in good condition.
3. Ensure that the paper tray is lifting the paper up to the pick roller

Have you checked these items?

Regards,

Dave