You should be able to disable cartridge check. When you go to the diagnostics menu make sure you have all 4 toners in their correct slots. Now choose the item disable cartridge check and the printer should go to checking printer and then end up saying ready diagnostics mode. When it says that you should be able swap the cartridges to confirm you do not have a slot issue. What bothers me is it works fine when printer other graphics, and only seems to occur when doing photographs. To be honest this is not the best printer to print on photo paper is that is what you are doing. Also make sure you are setting the paper type to glossy or whatever type of photo paper you are using. If you print the photo on plain paper do you have the same problem.
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