When my HP Touchsmart (Win 7) machine bit the dust, I ordered a new HP ENVY 700 series Win 7 Machine. I downloaded the full solution software for my HP CM2320nf Laser printer, and tried to re-install the software on the new machine. The software instalation hung, and even waiting over night didn't help. I believe it was because the all of the Windows updates had not been installed.
After rebooting and waiting for the rest of the Windows updates, I tried to re-install the software again. I can select what type of CM2320nf printer I have (Fax Model), but when I click on Install software, the entire program crashes, and disappears off the screen.
I have rebooted, Cleaned the registry, checked for spyware/Adware, ran my antivirus software, downloaded the package from a diffrent (Trusted) source, and everything else I could think of. The software still crashes off the screen. I installed the seperate printer drivers, but cannot get the software for the scanner installed. I need that up and running on my new HP machine. Does anybody have any Idea why the softare keeps crashing, or what I can do to get it to install? Is there a way to download the scanner software seperatly? If I have posted in the wrong area, let me know. This topic seemed the closest to my current problem.