I have a Laserjet 4000tn with Duplexer and 4 additional paper cassettes.
for quite some time, 3 of the 4 trays were often unable to pull the paper out of the tray, triggering the paper jam warning. up until now, when this happened, I have taken the paper out and put it in the fourth tray (which I normally use for paper with the company logo and fine print). There the print worked just fine until recently. Now it seems that Tray 4 is starting to show the same behavior.
I am assuming that the rollers that grab the paper from the tray need to be replaced. I do not have an active support or guarantee for my printer, which seems to be a prerequisite for contacting HP support anymore.
Can anyone tell me who I need to contact in order to get these rollers replaced?
Thanks