I contacted
Ms. Margaret “Meg” C. Whitman
President and Chief Executive Officer
Hewlett-Packard Company (“HP”)
3000 Hanover Street
Palo Alto, CA 94304-1185 USA
in 2012. My letter is uploaded.
I never received a direct response from her office. However, HP did contact me (in response to the 800#) and I received a new color printer with extra color cartridges. I received an RMA for the old printer and returned it.
I called 800-334-5144.
ANOTHER option ... may be a new formatter card. This should have been fixed 2 years ago. Are you sure this is the same problem?