Quantcast
Channel: All Printers - LaserJet posts
Viewing all articles
Browse latest Browse all 6647

Bug: LJ1610 series - printer shows "off line" OS: 64 bit Win 7

$
0
0

Problem: 

After a period of time (usually weeks / months) the primary system will loose connection with the printer. 

 

Setup:

1. Hard (wired) Network connections

2. System 1 (primary) 64 bit Win 7 (With downloaded drivers)

3. System 2/3 32 bit Win XP  (With HP supplied drivers from CD)

 

Steps:

1. Install OS/Drivers as documented.

2. Run primary system (Win 7/64) 24x7 for -several weeks-

3. Random times try to print

 

Results:

After period of time, the windows 7 system will show the printer as being "off line".

Printing from other two systems will work.

 

Steps taken:

1. Reset printer (power cycle) - no success

2. Reset system (power cycle) - no success

3. Restart job on Win 7 / 64 - no success

4. Delete and re-print job on Win 7 / 64 - no success

5. Print from ANY Win XP / 23 - SUCCESS

 - Note: Additional steps were taken with variations of reset jobs and reset printer.

 

Interim work around:

1. Delete printer from "devices"

2. Re-add printer from "devices" (using same/existing driver)

 -- Printer / Success  (But will fail again after a period of time)

 

Additional info:

HP Print and Scan Dr. 3.1 is of no use, it does does detect the printer, but cannot connect to it.  (Appears to try to use the driver)  After re-install driver,

 

Seeking:

Fix to Windows 7 / 64 bit drivers

 

100% repro (just takes time... a LOT of time)


Viewing all articles
Browse latest Browse all 6647

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>