I'm new here, but I have a trusty laserjet 3500 that has worked great for many years. I mostly print on 8.5x11 paper and never have any issues. Howeve now I'm trying to do some wedding invitations, and when i run a 5x7 through tray 1, I keep getting a message that theres is a jam. Really it is not a "jam" it seems like the paper doesn't reach the 2nd set of rollers. It does print, but it just falls on the inside floor of the prionter. I can just remove the bottom cartridge and grab it, and it is never caught or anything. What am I doing wrong?
Thanks for the help!