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Re: Extended toner cartridge 64x acts like 64a and runs out of toner at 10000 pages.

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OK, looking at the configuration pages, there is clearly something wrong with this toner. According to the status page, we should have 71% left (see attached images). Apparently, this toner has only 8411 pages printed so far.

 

toner status

 

The historical page coverage is 5.4%, which is  within 10% of the standard for calculating toner life.

 

I will order a new toner and send the current cartridge in for warranty replacement. Are there detailed instructions how to make a warranty claim?

 

Thanks.

 


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