Hi, You can try reset your printer,
1. Turn Off your printer.
2. Press the two buttons in the operation panel in your printer (button like "X" and the button like a page, with a check symbol inside ), you need keep pressing the buttons when turn On the printer.
3. When you see all the lights are blinking, you can release the buttons and printer is reset.
4. If the problem persist when turn on the printer, you need check your cartridge chip and the printer cartridge contacts, you can clean with a microfiber or kitchen paper if you don´t have microfiber.
5. If your problem persist try with other cartridge. but if this steps can't resolve your problem you need contact us again.
Luckily,we welcome your comments.