If its under Warranty then make a claim. If not..
Execute a Partial Clean
1. Turn the product on.
2. When the Ready, Data, and Attention LEDs are illuminated solid, press the Stop button.
3. Scroll to Administration, and then press the OK button.
4. Scroll to Partial Clean, and then press the OK button.
See if that makes a difference. If not do a Clean Disk...make sure you have the firmware .bdl file on a jumpd drive before attemtping this, you will need to reload the firmware after performaing a clean Disk.
Execute a Clean Disk
1. Turn the product on.
2. When the Ready, Data, and Attention LEDs are illuminated solid, press the Stop button.
3. Scroll to Administration, and then press the OK button.
4. Scroll to Clean Disk, and then press the OK button.
5. Press the OK button again.
Reload the firmware next..
1. Turn the product on.
2. When the Ready, Data, and Attention LEDs are illuminated solid, press the Stop button. Go to Administration.
3. Press the down arrow button to scroll to Download. Press the OKbutton to select it.
4. Press the down arrow button to scroll to USB Thumbdrive. Press the OKto select it.
5. Several .bdl files might be listed. Press the down arrowbutton to scroll to the firmware upgrade
file that you downloaded earlier. Press the OKbutton to select it.
NOTE: If no .bdl fils are listed, try saving the file to a different USB storage accessory.
6. Wait while the file transfers. When the transfer is complete, the message Completeappears on
the screen.
7. Turn the product off, remove the USB storage accessory, and then turn the product on. Wait for
several minutes while the product initializes.
NOTE: If the upgrade is unsuccessful, try sending the firmware upgrade file again.