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Communication issue Laser Jet 100 MFP M175nw

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Dear all,

 

 

I am posting this thread because I am having trouble reprogramming an HP Laser Jet 100 MFP M175nw for a client. 

He has recently changed Internet providers, so I had to put his device on the new network. I started up the software, but when it gets to the point where the computer's SSID and password should be transferred, it says it is impossible to communicate with the Laser Jet (see picture below).Problème HP

 

I have tried everything, including a full reset of the device and reinstalling the software on the pc. Nothing works and now, the device cannot even be reinstalled to the pc. Do any of you know what I can do?

 

Best wishes


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