If it was the laser then the black page on the PQ troubleshooting would have fading as well. You said you did a disabled cartridge check. Did you swap the black with another color and get the same result printing a Word document?
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If it was the laser then the black page on the PQ troubleshooting would have fading as well. You said you did a disabled cartridge check. Did you swap the black with another color and get the same result printing a Word document?