Hello,
I have a HP LaserJet 1005 I'm unable to install the HP LaserJet 1005 series driver on my Windows 8.1 x64. Here is what I've done so far:
- downloaded ljP1000_P1500-HB-pnp-win64-en.exe
- started the installer program
- it successfully extracted installation data into C:\Program Files\HP\HP LaserJet P1000_P1500 Series
- (the printer's USB cable is not yet connected)
- A pop up window appears: "Waiting for user to connect the device."
- I connect the USB cable to the computer. The printer is turned on. (The USB cable is OK - verified on a different PC)
- However, the installer is unable to detect the connected printer. The following messages are reapeatedly written into the installer's log file:
[ 4- 6-2014 14:35:21:085]- LOG(8F0): IsNewDeviceConnected(vidpidList with 6 elements)
[ 4- 6-2014 14:35:21:153]- LOG(8F0): _GetUSBDevice(index=0, vidpid=VID_03F0&PID_3D17)
[ 4- 6-2014 14:35:21:220]- LOG(8F0): _GetUSBDevice first time so GetClassDevs
[ 4- 6-2014 14:35:21:287]- LOG(8F0): _GetUSBDevice(index=0, vidpid=VID_03F0&PID_4817)
[ 4- 6-2014 14:35:21:354]- LOG(8F0): _GetUSBDevice first time so GetClassDevs
[ 4- 6-2014 14:35:21:423]- LOG(8F0): _GetUSBDevice(index=0, vidpid=VID_03F0&PID_4917)
[ 4- 6-2014 14:35:21:492]- LOG(8F0): _GetUSBDevice first time so GetClassDevs
[ 4- 6-2014 14:35:21:559]- LOG(8F0): _GetUSBDevice(index=0, vidpid=VID_03F0&PID_3E17)
[ 4- 6-2014 14:35:21:625]- LOG(8F0): _GetUSBDevice first time so GetClassDevs
[ 4- 6-2014 14:35:21:692]- LOG(8F0): _GetUSBDevice(index=0, vidpid=VID_03F0&PID_3F17)
[ 4- 6-2014 14:35:21:760]- LOG(8F0): _GetUSBDevice first time so GetClassDevs
[ 4- 6-2014 14:35:21:828]- LOG(8F0): _GetUSBDevice(index=0, vidpid=VID_03F0&PID_4017)
[ 4- 6-2014 14:35:21:895]- LOG(8F0): _GetUSBDevice first time so GetClassDevs
- note that after connecting the printer's USB, the printer appeared in the Devices and Printers Windows view. However, when I click on Properties and Driver -> Hardware I get that no drivers have been loaded for it.
It looks like the program cannot find the connected printer it this is causing the failure. I've attached the complete log file.
I've also checked the following two threads which adress similar problems, but there is no workaround in there for my specific problem:
- HP LaserJet p1005 windows 8 driver ?
- Windows 8 driver for LaserJet P1005 printer?
Please advice on how to proceed in this situation. Please let me know if you need further information.
Best regards,
Atanas