Hello,
I have a user with an XP system (I know, I know) that is experiencing this issue. It only occurs in Excel, and so far, it only occurs when she selects 2 copies. (And no, she will not accept printing 1 copy twice.) This issue does not occur on the Xerox down the hall, but it is occurring on 2 different 400 series printers. (I installed an m401n, and then found out that she needed duplex. Now she has an m401dne.) Everything else seems to work fine. I have tried Google to no avail. Any thoughts? We are using the HP Universal Printing PS driver.