When you open the front door of the printer, all the toner cartridges shutters open. Look at the magenta cartridge, if there is toner on the drum, that cartridge will need to be replaced. If that does not help, follow this link,
When you open the front door of the printer, all the toner cartridges shutters open. Look at the magenta cartridge, if there is toner on the drum, that cartridge will need to be replaced. If that does not help, follow this link,