Quantcast
Viewing all articles
Browse latest Browse all 6647

Re: P3015, 13.01 error, and grinding

The problem you are describing can occur if the Tray 2 Paper Pick-up Roller shaft gets broken.

 

To tell if it is broken, pull out tray 2 and then attempt to rotate the pick-roller.  If the roller rotates freely, then the shaft is likely broken and you need to replace the Paper Pickup Assy:

 

RM1-6268-000CN-CASSETTE PAPER PICK-UP ASSY, DUPLEX TYPE

 

or,

 

RM1-6299-000CN-CASSETTE PAPER PICK-UP ASSY, SIMPLEX TYP

 

Do you have any idea what could have happened just prior to getting the grinding noise/13.01 jam issue?

 

If you product is still under an HP warranty, contact support for a warranty repair.

 

Hope this helps,

DaveK.

 

I work for HP and am very interested in understanding what causes the broken Pick-up roller shaft.


Viewing all articles
Browse latest Browse all 6647

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>