Thank you David for your contribution. I believe the monitoring software would not notice if the machine itself did not record less than 9 pages. The software reads it from the MIB of the machine, so it's taking the readings directly from the machine. We have also physically gone to the machine to verifiy this has happend.
Hi Kadoogan -
Thank you for joining the discussions. It's good to know i'm not the only one who has spotted this.
I've never seen the issue related to a firmware update - it's very random when they happen.
Do you see large jumps of 1000 prints or more?
Do you have any more information regaridng when you have noticed this?