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Re: NEGATIVE Page Counts

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I have on average 8 machines a day that will drop page counts. I did consider the NVRAM reset at first but we've proved it's not this. Also, with some many doing this daily i think it's highly unlikely to be this.

 

I know you say that you have never seen this in 20 years but i have alot of evidence showing that it's is defitnely happening.

 

I don't see the issue at all in other makes, just the HP Laserjet.

 

I believe unless you are actively looking for it, it's very hard to spot. For example:

 

Printer has 100 prints on the clock

Drops 10 prints - down to 90 prints

User printers 11 pages

Count is now at 101 - which technically is a posative count - however the page count should be 112.

 

I have times when it drops a few pages which you would never spot unless you were aware of the issue.

 

The only reason i spotted it was because we had a massive drop on one printer that we were auditing.

 

 

 


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