I called HP support and told them that the paper coming out of the printer was folded in the upper right hand corner. They asked if I had a genuine HP cartridge in the printer. I said, 'NO' and that was the end of our conversation as they said they would not support it unless I had an HP cartridge. I have seen the posts in both the for Work and the for Home forums about folded paper but no real solutions. Does anyone know about this problem. My printer is about a year old and the warranty runs out on 2-21-14. I have purchased an extended 3 year service contract. Does anyone know how to resolve this issue? It is intermittent and does not happen all the time.
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