Printer is connected to router (192.168.1.50). It is not using USB cable. Laptop I am trying to install the s/w on is on same subnet. I have no problem printing but can't scan.
When I (try to) install the s/w, it asks how the printer is connected and I select "Network" and specify the IP address. The s/w correctlyfinds the printer. That's why I don't understand ifI can find the printer using its IP why does it say it can't connect later on during install.
I googled this issue and it seems to be a known issue; quite a few others have the exact same problem.