I also am having this issue less than 10 days after purchasing the printer. I followed your instructions provided for the previous poster, and indeed am using Tray 1. I can mostly print envelopes 1 at a time, but every 5 or 6 times it will not suck up the envelope. The little plastic piece of the tray lifts the envelope up, but it seems like the roller just won't stick to the envelope to grab it. I am using #10 envelopes and am attempting to print an envelope from a Word document.
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