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Re: HP Color Laserjet CP6015n - Internal door 2 open

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The problem is with your Secondary Transfer Unit. Part number is Q3931-67909. One of the tabs is broken off. Once you replaced this part you're ok.  Look on the right side as well the left side there are white tabs they should have a hook on them but when one or both are broken you'll see.

 

Zack


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